Shipping

Australia

We ship to all Australian states and territories via Australia Post. Standard shipping is calculated at checkout based on weight and destination.

Orders are dispatched within 3–5 business days of payment clearing. Delivery times vary by location — metropolitan areas typically receive orders within 2–5 business days after dispatch; regional areas may take longer.

In-Store Pickup

We offer in-store pickup. Select local pickup at checkout and collect your order from our shop once it's ready - no delivery fee.

International

We ship internationally via Australia Post International. Rates are calculated at checkout. International delivery times vary and can take 2–6 weeks depending on destination and customs processing.

We are not responsible for any import duties, taxes, or customs fees that may be charged by your country's customs authority. These charges are the responsibility of the buyer.

Packaging

Books are carefully packaged to prevent damage in transit. Large or fragile items are wrapped individually. We use recycled packaging materials where possible.

Returns & Refunds

We offer a 30-day return guarantee. If an item arrives misdescribed or damaged, you're entitled to a full refund - including your original shipping cost - for up to 30 days after delivery.

To arrange a return, email us at info@crossartbooks.com with your order number and a description of the issue (photos help for damaged items). We'll confirm the return details and next steps once we've had a look.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@crossartbooks.com with your order number. We will work with you to resolve the issue.